Frequently Asked Questions
Everything you need to know about shopping with ausmod.
What is the standard shipping timeframe for electronics?
We offer express shipping across Australia, with most orders arriving within 2–5 business days. International shipping times vary by location, typically taking 7–14 business days.
Do all products come with a manufacturer warranty?
Yes, all electronics sold on ausmod are 100% authentic and come with a minimum 12-month manufacturer warranty to ensure your peace of mind.
What is your return policy for faulty items?
If your device is defective, you can return it within 30 days of purchase for a full refund or exchange. Please ensure all original packaging and accessories are included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible buy-now-pay-later options like Afterpay and Zip.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are the devices unlocked for use with any carrier?
All mobile phones and cellular-enabled tablets sold by ausmod are factory unlocked, meaning they are compatible with any network provider worldwide.